Support · 支援 · サポート

Email support@fundjournal.app — we answer in 粵語, 日本語 and English.

A payment was logged against me that I never received

Open it from 動 or 報, tap a reason and 發出異議. The balance freezes and the payer has three days to withdraw or uphold it.

Why is 入帳 grey?

The group requires a slip. Attach a screenshot, PDF or photo of the transfer first.

My friend has no app

Add them by name when you create the ledger. When they install later they can claim that name from your invite link and keep the whole history.

Delete my FundJournal account and data

This is how to delete an account in FundJournal 分帳, the app by Buds Never Stop Company Limited.

In the app: Me → Account & legal → Delete account and all data. It takes effect at once.

Without the app: email support@fundjournal.app with the phone number the account signs in with. We check that it is you, then erase the account.

What is erased: your profile (name and phone number), your payout handles, and the data on your device.

What is kept: entries you made in ledgers shared with other people stay, attributed to an anonymous “former member”, so their balances remain correct. Expenses you deleted earlier are erased 30 days after you deleted them.

A Buds Never Stop app · 由 Buds Never Stop 出品